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The Fine Print

Please read the information below about our policies. 

Shipping and Delivery

Courier Service:

 Johannesburg, Pretoria, and the surrounding area -

R150.- 2-3 Business days.

Cape Town, Durban, Bloemfontein - 

R170.- 3-5 Business days. 

​PLEASE NOTE!

 If you live within an ESTATE and the delivery driver needs a CODE, PLEASE make sure to send the code via email-  admin@saddleborn.co.za    

OR

SMS-  0737211269-   Please ensure you include your NAME and Order NUMBER.

If the delivery driver is refused entry, we will notify you. There may be

extra charges if they are not able to get hold of you. Please ensure you send us all relevant information, so they have access.

All our orders are checked before packaging to ensure there are no issues. They are then packed to ensure they will not be damaged during transit. 

Our Return Policy

At Saddleborn, we want to give our customers the most enjoyable shopping experience, one that will keep you coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear, and transparent.- 

We are a small business and many of our products are made on demand for each customer, we cannot therefore refund after payment has been made unless there is a product defect.

·  We can’t be held responsible for a customer choosing the wrong size, quantity, or colour. Please check your order before placing it with us.

·    If there is a product defect, please email us an image and description within 48 HOURS of receiving your order. If the claim is valid, we will happily issue you with a refund or exchange the product, at no extra cost to you. 

·    A product defect is defined as an item broken, dented, or scratched.

Warranty Disclaimer

Our products go through a rigorous quality check before they are packaged. 

Our fabric items have a care label with instructions about washing and drying. If you follow the guidelines on the label, our products last well as we have tested them, so we are sorry however we cannot be held responsible if you mishandle your items.

Our Privacy Policy & POPI

1. Purpose of This Policy
This policy explains how we collect, use, store, and protect personal information in line with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

2. What is Personal Information?
Personal information includes any information that identifies or relates to a person. This may include:

  • Name and surname

  • Contact details (phone number, email, address)

  • ID number

  • Employment details

  • Financial information (e.g., banking details)

3. How We Collect Information
We collect personal information directly from you when you:

  • Fill out forms (online or paper)

  • Contact us via phone, email, or social media

  • Use our services or website

4. Why We Collect Your Information
We use your personal information to:

  • Provide our products or services

  • Respond to enquiries or requests

  • Process payments and issue invoices

  • Comply with legal requirements

  • Communicate important information with you

5. Sharing of Information
We do not share your personal information with third parties unless:

  • You give us permission

  • We are legally required to do so

  • It is necessary to deliver our services (e.g., with a courier company)

6. Information Security
We take all reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. This includes using secure systems and keeping electronic and paper records safe.

7. Your Rights
You have the right to:

  • Access your personal information

  • Correct or update your information

  • Object to how we use your information

  • Ask us to delete your information (unless we are legally required to keep it)

8. How to Contact Us
If you have any questions about your personal information or this policy, please contact us:

Saddleborn :
admin@saddleborn.co.za
 

Policy Version: 1.0
Date of Last Update: [March 2025]

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